2011 Gartner's Magic Quadrant For CRM Customer Service Contact Centers

Download the Gartner Magic Quadrant CRM Customer Service Contact Centers Report.

According to Gartner, “This Magic Quadrant looks at CRM software for the Customer Service Representatives in the Contact Center. Social media trends, a strong application and technology refresh cycle, and a demand for analytics and business rules are driving changes in the industry.” 

* Magic Quadrant Disclaimer: The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.