This Tune-Up package contains our official guidelines for ensuring that your Knowledge Base is working for your highest volume search terms. Included are instructions on:
- Discovering what your customers search for
- How to fix search engine configuration problems
- Tweaking individual searches to return great results
To learn more about your top customer searches and grade the current user experience of each search, please download a copy of the Guide and Checklist below.
Best Practices Guide
Checklist (for Excel 2007)
Checklist (for Excel 2003)
Note to Partners