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Mobile

The Next Customer Experience Frontier

Today, customers are as likely to visit your website via a mobile device as they are on a PC. Customer experience has to be optimized for their mobile device of choice, with customer service solutions tailored for smartphones, game consoles, tablets, or GPS systems. Learn more about how to create an exceptional mobile web experience solution every time, regardless of device or browser.

Client Success: RightNow helps Texas Tech with student communication, recruitment and retention.
Demo: RightNow Mobile engages your customers using any mobile device they prefer.
Best Practices Guide: Learn the steps required for deploying mobile pages in RightNow CX.
Pricing: Learn about solution pricing.

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Mobile Benefits

Overdeliver On Customer Expectations

Business Challenges

Tying your mobile app strategy into an existing customer service infrastructure
Delivering customer service over a rapidly growing number of mobile devices
Providing customer support over native mobile apps, mixed mode apps, and the mobile web
Effective web self-service and chat user experiences
Rich web self-service functionality such as guided search

Features

Supports native mobile apps, mixed mode mobile apps, and the mobile web
Provides mobile self-service, enabling customers to search for help, view answers, rate answers, and see related questions
Delivers a web chat designed for mobile interfaces
Helps customers find the right answers with a mobile-optimized guide
Allows customers to submit an email query from their smartphones

Benefits

Increases self-service
Provides relevant, consistent answers for quick resolution
Increases customer satisfaction and loyalty
Encourages repeat business
Delivers on brand promise through exceptional service

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