From Our Clients
Testimonials
“In today’s world, parents, students, and administrators are used to communicating and shopping online. We wanted to implement a system that would allow us to provide a seamless web experience that is accessible from all mobile devices, and RightNow helped us achieve our goal.”
- Michele Moskos, Marketing and Communications Director, University College at Texas Tech University
Solution Benefits
Over-Deliver On Customer Expectations- Personalized interactions at every stage of student lifecycle
- Real-time communication between faculty, staff, students, alums
- Critical insight to drive recruitment efforts effectively
- Information on critical services made easily accessible
- Gain full visibility into student status and issues
- Inform and engage through targeted email campaigns
- Provide timely answers 24/7 with web self-service tools
- Optimize mobile customer service channels to enhance engagement
- Route and respond to inquiries regardless of channel
- Guidance through websites, forms or questions
- Gather feedback from students and take immediate action
- Proactive support via analysis of social media conversations
- Reduce agent training time in support of seasonal spikes
- Reduce inbound email by 30 - 70%
- Reduce inbound calls by 10 - 30%
- Improve employee productivity by up to 20%
- Consistent enrollment growth increases
- Reduce new agent/staff training time
- Improve campaign effectiveness across multiple channels
Client Success
Deliver Great Customer Experiences 8 MILLION CUSTOMERS SERVED DAILYResources
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