From Our Client
Testimonials
“RightNow promised they would help us achieve our service goals, and they delivered. As a result, TD Bank continues to provide consistently exceptional service across all communication channels with extraordinary resource efficiency.”
- Mark Ellis, Senior Vice President of eCommerce , TD Bank
Solution Benefits
Over-Deliver On Customer Expectations- Consistent multi-channel engagement
- 360° view of customer
- Seamless transition among channels
- Consistent knowledge resolving issues in one interaction
- Leverage community knowledge for internal support
- Collect feedback across channels
- Cross-sell/up-sell appropriate products to clients
- Rapidly route leads and referrals to appropriate salesperson
- Increase online sales leads by up to 50%
- Information and web self-service tools to enable decision making
- Increase online conversions with live chat and co-browse
- Build interest, traffic via segmented email communications
- Quickly and consistently resolve customer inquiries
- Improve results against service level agreements
- Reduce inbound email by 30 – 70%
- Reduce inbound calls to agents by 10 – 30%
- Improve agent productivity by up to 20%
- Fund more sales capacity with efficiencies gained
Client Success
Deliver Great Customer Experiences 8 MILLION CUSTOMERS SERVED DAILYResources
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