From Our Client
Testimonials
“With RightNow, we could focus our energies on making our customers happy, rather than wrestling with the mechanics of communications."
- Mike Hill, Customer Service Manager, Activision
Solution Benefits
Over-Deliver On Customer Expectations- Increase product sales via segmented email outreach
- Consumer insight for game and support enhancements
- Online community tools to build brand, loyalty and revenue
- Tap into customer enthusiasm for ideation and innovation
- Self-service and assisted service in game or on website
- Robust self-service tools for zero contact resolution
- Service on any web-enabled device, phones to consoles
- Gather customer feedback and take action on negative responses
- Deliver support in 33 languages
- Support outsourced and in-house customer service agents
- Easily resolve customer inquiries
- Intercept and resolve customers complaints from the social sphere
- Reduce inbound email by 30 - 70%
- Reduce inbound calls by 10 - 30%
- Improve agent productivity by up to 20%
- Easily scale to meet seasonal spikes and growing businesses
Client Success
Powering Great Experiences 8 Million Customers Served DailyResources
You Might Also Be Interested In....Next Steps
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