Cloud Monitor Benefits
Overdeliver On Customer Expectations
Business Challenges
- The social web spurs conversations that can help or harm a brand
- Customer complaints can reach thousands of people within minutes
- Consumers expect an immediate response—regardless of the channel
Features
- Monitors the most popular social channels
- Helps identify trending topics for easier tracking and classification
- Notifies agents of new search results
- Captures social accounts and interactions in a central contact record
- Blends social interactions seamlessly into incident management workflows
Benefits
- Provides meaningful, actionable data
- Provides greater visibility of your brand
- Captures customer feedback
- Efficiently routes support issues to a customer service agent
Resources
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