Chat Benefits
Over-Deliver On Customer Expectations
Business Challenges
- Customers abandoning website
- High rate of shopping cart abandonment
- Want to increase average order size
- Reduce or control contact center costs
- Want to increase customer satisfaction with faster response to issues
Features
- Chat can be driven by agent, customer or customer activity
- Chat icon and chat interface can be customized to support your brand
- Customers can chat from PCs as well as smartphones and other intelligent devices
- Chat conferencing, supervisor monitoring and assistance
- Access to RightNow Knowledge Foundation before, during and after a chat session
Benefits
- Increase the rate of sales conversion and improve transaction size
- Increase the average order size
- Increase customer satisfaction by providing immediate assistance
- Reduce shopping cart abandonment
- Reduce call center costs by handling multiple chats simultaneously
Resources
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