Dynamic Agent Desktop Benefits
Overdeliver On Customer Expectations
Business Challenges
- Disparate systems cause a disjointed customer experience across channels
- High agent turnover results in low productivity and inconsistent answers
- Incomplete repositories of information create agent inefficiency
- Legacy desktop systems are inflexible and inefficient, slowing your business down and costing a fortune to maintain
- Social media channels managed as a separate silo cause an incomplete picture of the customer
Features
- Dynamic Guidance: Your agents will be guided through their workflow with structured and unstructured contextual cues
- Unified Enterprise Data: All relevant data is centralized and presented contextually
- Telephony Integration: Enables desktop softphone, CTI screen pop, and universal queuing
- Cloud Delivery: Enables rapid scaling up and down (right-sizing) to meet dynamics of business (seasonality, M&A, outsourcing, etc)
- Configure Not Code: Completely configurable by a business user, so changes can be made in minutes not months
- Channel Integration: Enables seamless, unified management of customer interactions via traditional and social channels
Benefits
- Increase customer and agent satisfaction
- Increase agent productivity and lower cost
- Ramp up new agents faster
- Provide consistent customer experiences across channels
- Adapt quickly to changing business needs
Resources
You Might Also Be Interested In...Next Steps
A Great Customer Experience Starts Here-
Do You Have Questions?
- Call
- 1-866-630-7669
- Send Sales an Email
- Chat
- Chat Now
- Help
- Contact Support
-
Want To See How RightNow CX Works With Your Brand?
-
Like To See An Example Of RightNow CX In Action?
View
Agent Desktop Overview
Get a single unified view into all customer interactions With RightNow Agent Desktop.
All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Note to Partners