Customer Experience Score

Improve Communication with your Customers

Your CX Score
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  • CX Score 80-100 No Improvements Required
  • CX Score 60-79 Targeted Improvements Required Please contact a sales representative to find out how RightNow can help empower your customers.
  • CX Score 0-59 Broad Improvements Required Please contact a sales representative to find out how RightNow can help empower your customers.
Complete the Customer Experience Score survey to see how your business stacks up against customer service averages.
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  1. Our customers are empowered to help themselves when they need information from us.
  2. Customers can conveniently contact us via the channel of their choice (e.g. voice, email, chat, social web, communities).
  3. Regardless of how customers contact us, they will receive the same answer to the same question.
  4. When a customer calls, we know they also just received a promotional email from us.
  5. Customers have access to track and view their interactions (e.g. order history, service incidents, support community posts, account status).
  6. Our employees have a single view of all customer interactions regardless of type.
  7. When we engage our customers, we provide them relevant, personalized information.
  8. We capture the voice of the customer by proactively seeking traditional and social web feedback, following up by taking immediate action.
  9. We continually exceed our service goals (e.g. first call resolution rate, SLAs).
  10. We help connect our customers with each other (e.g. communities and forums).

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