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  • Mission-Critical Operations

Mission-Critical Operations

Safety In The Cloud

RightNow Mission-Critical Operations boasts the most compliant cloud solution with the strictest security standards, capable of meeting the U.S. Social Security Administration's requirements. Your customers’ data is safe, your business is protected, and your interactions secure. RightNow provides multiple cloud software offerings to ensure you have the delivery and security options you need to meet your business objectives.

  • Client Success: See how RightNow helped O.co's customer service rankings soar.
  • Video: Up-to-the-minute information on your RightNow operations.
  • Data Sheet: Cloud platform delivers customer experience excellence for evolving business needs.
  • Pricing: Learn about solution pricing.
Chat with an Expert Chat with an Expert
 

Mission-Critical Operations Benefits

Overdeliver On Customer Expectations

Business Challenges

  • Meeting costly compliance standards to secure data
  • Maintaining mission-critical systems while improving efficiency
  • Gaining transparency in the cloud for scale and capacity planning
  • Delivering global access and reliable service delivery
  • Maintaining costly shelfware from maximum pool resourcing

Features

  • Global Data Centers: Access from six geographically dispersed world-class data centers
  • Guaranteed Performance: A consistent track record for availability, with SLA-backed uptime guarantees
  • Cloud Transparency: Fully transparent status monitoring on channels, bandwidth, and usage stats
  • Custom Clouds: Industry-specific cloud offerings with flexible cloud services agreement
  • Comprehensive Compliance: FDDC, USGCB, DIACAP, NIST, FISMA HIPPA, SAS 70 / SSAE 16 / ISAE 3402, PCI -DSS / PCI-SSC, SEC, KCS V4, 508, PAS 78, DDA, WCAG

Benefits

  • Provides proven performance and scalability globally
  • Leverages a robust, secure, and compliant cloud infrastructure
  • Provides reliability and disaster recovery
  • Reduces costs and gain efficiencies of the cloud without sacrificing transparency

 

Resources

You Might Also Be Interested In...
  • Data Sheet RightNow Cloud Services Portal 942 KB
  • Product Demo Government Cloud Demo 4:13
  • Data Sheet RightNow Government Cloud 953 KB
  • Article Introducing Cloud Services Agreement 32 KB
  • White Paper Ten Questions To Ask About The Cloud 560 KB
  • Data Sheet RightNow PCI Certified Cloud 1.15 MB
  • White Paper Ten Questions To Ask About Government Cloud 351 KB

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