Know-It-All

Right Time, Right Place And Right Information

Access to knowledge requires intelligent secure delivery to achieve exceptional experiences that drive customer loyalty. Leveraging knowledge throughout your ecosystem delivers relevant in-time information to where and when it’s needed.

The RightNow Knowledge Foundation’s Knowledge Access is powered by our patented AI technology to deliver intelligent multi-channel knowledge availability throughout your ecosystem.

Features

  • Role-Based Content Security
  • Multi-Channel Delivery
  • NLP & Keyword Search
  • Multi-Level Category Browse
  • Aliasing, Stop Words, Stemming
  • Phrase Identifier
  • Answer Predictor
  • SmartAssistant
  • Suggested Search
  • SEO Extensible (Google, Bing, Ask, Yahoo)
  • Syndicated Answer Widgets
  • Syndicated Knowledge
  • Subscriptions & RSS Feeds
  • Mobile Access
  • Knowledge-Centered Support (KCS) Verification V4

Resources

Next Steps

A Great Customer Experience Starts Here

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