From Our Client
Testimonials
“A big theme for the SRM project and key departments using the system is continuous improvement. We plan something, implement it, review the results, and then improve it. There’s nothing we’re doing that we’re not always trying to improve. RightNow is critical in helping us to achieve this refinement, especially in the areas of student retention and engagement.”
- Patrick Tobin, Project Director, Student Relationship Management (SRM), University of New England
A Deeper Look
How They Achieved Success
- Enrollments are up while inquiries via phone and email are down by as much as 50%
- Fewer staff are required to manage and respond to student inquiries
- Customer relationship management yields better data to measure success rates
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