From Our Client
Testimonials
“With RightNow, we can adapt to the continually changing travel industry. We rely on RightNow to enable us to provide complete, accurate information, and to update that information at a moment’s notice.”
- Jeff Hudson, Systems Delivery and Product Manager, Travelocity
A Deeper Look
How They Achieved Success
- Knowledge base supports 2,000+ agents in nine languages
- 10% deflection on webform-originating emails
- RightNow email system triages 100,000+ emails each month globally
- 90% first-contact resolution rate for emails
- 4,000+ answers in global knowledge base
- Travel Alerts help customers adjust travel plans and increase satisfaction
Resources
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