From Our Client
Testimonials
“Using customer feedback means that we can now base business decisions on direct consumer insight rather than guessing at what the customer wants. We use feedback as a continual measure of how we are performing and use it to assess the benefit process changes bring to customers— it’s helped us become a much more consumer-centric organization.”
- Bill Hopkins, Operations Director, thetrainline.com
A Deeper Look
How They Achieved Success
- Increased in sales of £526,000 the first month after new registration capabilities added
- 30% annual increase in registered customer base
- Higher repeat customer spending
- Winner of the Gartner EMEA Award for CRM Excellence, 2009
Resources
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