From Our Clients
Testimonials
“RightNow offered us the ability to streamline customer care processes across all of our communication channels. Just as important, it allowed us to deploy its diverse capabilities incrementally—so that we could prioritize our needs and systematically build from there.”
- George Scotto, VP of Customer Service and Quality Assurance, Sony Online Entertainment
A Deeper Look
How They Achieved Success
- Enhanced customer experience across all communication channels
- Substantial reductions in chat and email volume thanks to ingame support tools
- Phone calls reduced to 2% of total support workload
- Interfaces in French, German, and Japanese added to support a growing audience
Resources
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