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Financial Services	Gaming / Entertainment	Government	Consumer Electronics / Hardware	Higher Education
Non-Profit	Retail / Consumer Goods	Software / Online Services	Travel / Leisure	Telecommunications

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Shaklee streamlines the contact center agent desktop for increased productivity and optimizes mailings.

Business Goals

Optimize desktop to increase agent efficiency and decrease training time
Grow and automate the marketing effort to members and distributors
Ensure consistent information is provided to members and distributors
Support quality brand with consistent, high-quality member and distributor interactions

About Shaklee

Founded in 1956, Shaklee is a leading provider of premium quality, natural, environmentally friendly nutrition, personal care, and household products.

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From Our Client

Testimonials

“The benefit of RightNow Marketing is in the flexibility of the system. Once the data is there, the system is very easy to use.”

- Peter Neels, Vice President of Customer Service, Shaklee

A Deeper Look

How They Achieved Success

Reduction in agent training with order entry integration into RightNow
Order entry call handling times cut by 1-1½ minutes
Gartner CRM Excellence Award finalist

RightNow CX
In Action

Web Experience

Contact Center Experience

Dynamic Agent Desktop

Engage

Cloud Platform

Knowledge Foundation

Resources

Next Steps

A Great Customer Experience Starts Here

Do You Have Questions?

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