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“RightNow is a powerful and highly adaptable solution that Nikon has been able to leverage on a global basis to sustain top-line growth, ensure ongoing customer loyalty, boost productivity, and drive down costs. This has clearly been a great investment for us.”
- David Dentry, GM, Customer Relations, Nikon
A Deeper Look
How They Achieved Success
- Responsive interactions drove satisfaction scores above 95%
- 50% reduction in call response time and 70% reduction in email response time
- Improved visibility into customer concerns
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Nikon Enjoys 95% Customer Satisfaction
Digital imaging leader Nikon uses RightNow to achieve 95% customer satisfaction rate.
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