From Our Client
Testimonials
“RightNow Intent Guide tells us what KLM customers want, not just what they do when on our site. With RightNow we are able to deliver quality support as well as effectively market information and services that are relevant to the customer’s interest. Providing our customers with a superb online experience supports a positive brand image, and online sales conversion .”
- Roy Scheerder, VP of Marketing, KLM Airlines
A Deeper Look
How They Achieved Success
- Intent Guide provides customers with the fastest, most relevant answers
- 18% reduction in call center volumes in the first three months
- Clear and consistent insight into what customers are searching for
Resources
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