From Our Client
Testimonials
“RightNow enables eHarmony to provide a consistently excellent experience for customers across all communication channels. This excellence and efficiency is helping grow the customer base, maintain brand dominance, and optimize operating margins.”
- Scott Ackerman, Former Vice President of Customer Care, eHarmony
A Deeper Look
How They Achieved Success
- Substantial increase in customer satisfaction ratings for email interactions
- 92% customer satisfaction level for phone incidents
- 30% reduction in email workloads
- Retention rate for trial subscription offer tripled
Resources
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