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With the RightNow contact center solution, D&M Holdings provides superior customer service across multiple brands.

Business Goals

Implement a contact center system for the global network of D&M businesses
Drive web self-service with dynamic knowledge base
Empower agents with tools to provide superior customer care

About D&M Holdings

D&M Holdings is a diverse family of sound and visual products, including high-performance speakers, amplifiers, DVD players, DLP projectors, table radios, hi-fi products, tuners, and digital video recorders.

Visit D&M Holdings' Website »
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From Our Client

Testimonials

“RightNow has given us the ability to provide great customer experience across multiple brands, multiple customer channels, and across contact centers. In fact, it’s been so successful for us that the company has decided to utilize the RightNow solution globally.”

- Jim McGuinness, Manager Strategic Programs and Customer Support, D&M Holdings

A Deeper Look

How They Achieved Success

Global contact center solution supports multiple D&M brands
$90k/month savings with web self-service
Cloud delivery model easily scales with seasonal business

RightNow CX
In Action

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Contact Center Experience

Call Center Call Tracking

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Next Steps

A Great Customer Experience Starts Here

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