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  • ChildFund International

ChildFund International logo

ChildFund International leverages RightNow to efficiently assist supporters.

Business Goals

  • Build an easy-to-use public FAQ system for the ChildFund International website
  • Track all inbound questions and populate the FAQ with relevant information
  • Reduce the time it takes for members to find answers to their questions

About ChildFund International

ChildFund International works in 31 countries, assisting 15.2 million children and their families. The heart of ChildFund International is the one-to-one connection made through sponsorship. 

Visit ChildFund International’s Website »  
Visit ChildFund International’s Support Site »  
Download Full ChildFund Intl. Case Study »

 

From Our Client

Testimonials

“It is hard to be a nonprofit organization and be able to find technology that fits our unique needs at an affordable price. RightNow offered ChildFund a technology solution that was easy to use, satisfied all of our immediate needs, and is designed to grow with our organization over time.”

- Corey Gary, System Administrator, ChildFund International

A Deeper Look

How They Achieved Success

  • Reduced volume of inbound questions by 87% with FAQ
  • Simplified process of running reports and presenting information to staff
  • Empowered members to easily manage their accounts

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