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  • Blackboard

Blackboard logo

Blackboard teams with RightNow to bring a rich online community to the world of e-learning.

Business Goals

  • Accommodate multiple regional user groups
  • Provide support and resources to users
  • Benefit from user insights into product functionality and features

About Blackboard

Blackboard is a leading provider of enterprise learning software applications and related services. Founded in 1997, Blackboard enables educational innovations everywhere by connecting people and technology. 

Visit Blackboard’s Website »  
Visit Blackboard’s Support Site »  
Download Full Blackboard Case Study »

 

From Our Client

Testimonials

“After an extensive search, RightNow was the only provider to give us the flexibility we needed to support all of our different audiences with varying levels of access. Our new community site, Blackboard Connections, supports a diverse and growing community of nearly 80 user groups worldwide.”

- Jan Poston Day, Senior Director of Client Engagement, Blackboard

A Deeper Look

How They Achieved Success

  • Stronger customer loyalty and satisfaction
  • Cost-effective peer-to-peer support model
  • Customer ideas built into product development

RightNow CX
In Action

Social Experience

  • Support Community
  • Innovation Community

Resources

You Might Also Be Interested In...
  • Best Practices Guide Getting Started With Social 250 KB
  • Product Demo Social Experience Demo 4:39
  • Data Sheet RightNow Social Experience Designer 920 KB
  • Best Practices Guide Community Moderation 297 KB
  • Best Practices Guide Community Engagement 1.72 MB

Next Steps

A Great Customer Experience Starts Here
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