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RightNow’s global contact center solution helps Big Fish Games drive customer satisfaction and sales.

Business Goals

Deliver a competitively superior customer experience with every interaction
Build customer loyalty through education
Increase efficiency through web self-service
Gather and share customer feedback across the organization

About Big Fish Games

Big Fish is a developer, publisher, and distributor of casual games. The company offers a broad selection of interactive games for PC, Mac, mobile phone, and tablet.

Visit Big Fish Games’ Website »

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Download Full Big Fish Games Case Study »

From Our Client

Testimonials

“We have seen phenomenal ROI for our RightNow contact center. The solution gives us flexibility to monitor, analyze, and respond to customer inquiries across our global businesses, with the scalability to meet our growth.”

- Joni Barrott, Director of Customer Support, Big Fish Games

A Deeper Look

How They Achieved Success

1,404% ROI on RightNow contact center solution
Savings of approximately $870,000
50% incident reduction
94% CSAT score, up from 58%
Agent productivity increased 42%

RightNow CX
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Next Steps

A Great Customer Experience Starts Here

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