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  • ABN AMRO

ABN AMRO logo

With Intent Guide, ABN AMRO reduces costs and increases customer satisfaction.

Business Goals

  • Improve web self-service to reduce costs and improve customer satisfaction
  • Generate sales leads by optimizing the consumer website

About ABN AMRO

Since 1824, ABN AMRO has taken great pride in its professionalism toward customers. Located in 16 countries, the bank serves 4 million retail and over 370,000 business clients. 

Visit ABN AMRO’s Website » 
Download Full ABN AMRO Case Study »

 

From Our Client

Testimonials

“RightNow has extensive experience in financial services, and their Natural Language Search technology is the only solution we’ve found that combines an extremely relevant search tool with the management information we need.”

- Max Mouwen, SVP eCommerce, ABN AMRO

A Deeper Look

How They Achieved Success

  • Online sales leads increased by 50%
  • Customer focused solutions yield cost effective advantages
  • Intent Guide provides highly relevant answers to customer questions
  • Customer questions are clarified, creating a more positive customer experience

RightNow CX
In Action

Web Experience

  • Intent Guide

Cloud Platform

  • Natural Language Search

Resources

You Might Also Be Interested In...
  • Data Sheet RightNow Intent Guide 111 KB
  • Article Natural Language Increases Relevancy 35 KB
  • Event Use Technology To Understand Customer Intent February 16, 2011
  • Video Web Experience Overview 2:09

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